Protecting Your Identity

Identity theft continues to be one of the fastest growing crimes in the United States. In 2013, an American fell victim to identity fraud every two seconds.

Here are some steps you can take to help keep you – and your money – safe.

  • Don’t share your personal information.
    Don’t provide your Social Security number or account information to anyone who contacts you online or over the phone. Protect your PINs and passwords and do not share them with anyone. Use a combination of letters and numbers for your passwords and change them periodically. Do not reveal sensitive or personal information on social networking sites. Be mindful of sharing too much information online and on social media like when you are leaving town.
  • Shred sensitive papers.
    Shred receipts, banks statements and unused credit card offers before throwing them away.
  • Keep an eye out for missing mail.
    Fraudsters look for monthly bank or credit card statements or other mail containing your financial information. Consider enrolling in CCNB’s online banking to reduce the likelihood of paper statements being stolen. Also, don’t mail bills from your own mailbox with the flag up.
  • Use online banking to protect yourself.
    Monitor your financial accounts regularly for fraudulent transactions. Sign up for CCNB’s text or email alerts from your bank for certain types of transactions, such as online purchases or transactions of more than $500.
  • Monitor your credit report.
    Order a free copy of your credit report every four months from one of the three credit reporting agencies at annualcreditreport.com.
  • Protect your computer.
    Make sure the virus protection software on your computer is active and up to date. When conducting business online, make sure your browser’s padlock or key icon is active. Also look for an “s” after the “http” to be sure the website is secure.
  • Protect your mobile device.
    Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen. Before you donate, sell or trade your mobile device, be sure to wipe it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen. Use caution when downloading apps, as they may contain malware and avoid opening links and attachments – especially for senders you don’t know.
  • Report any suspected fraud to your bank immediately.
    Contact CCNB as soon as possible if you suspect fraud. We will be happy to review your account and answer any questions you might have.

What to do if you are a victim:

  • Alert your financial institution.
  • Report lost or stolen cards immediately.
    • For CCNB’s VISA debit cards call (800) 554-8969
    • For CCNB Credit Cards call (800) 367-7576
  • Place a fraud alert on your credit report and consider placing a credit freeze so criminals can’t open new accounts.
  • Contact the fraud unit of the three credit reporting agencies
  • File a police report
  • Document contacts made with authorities in this matter.
  • Report fraud to the FTC at consumer.gov/idtheft or call 1-877-IDTHEFT (1-877-438-4338).
  • Report lost or stolen cards immediately.
    • Equifax: (800) 525-6285
    • Experian: (888) 397-3742
    • TransUnion: (800) 680-7289
  For more advice, visit the FTC’s website at consumer.gov/idtheft