We’re Refreshing Our Digital Banking Platform
PLEASE BE ADVISED
Beginning Friday, June 5, at 4 pm, through Monday morning, June 8, 2026, we are implementing enhancements to our digital banking platforms. Our online/mobile banking platforms will be unavailable during this transition period. CCNB debit cards, credit cards, and ATMs will be unaffected, and you will have access to your funds.
These enhancements are part of our ongoing commitment to maintaining a reliable, secure, and accessible experience that continues our mission to keep banking simple. The updated platforms are designed to strengthen the protection of your financial information, improve system performance, and provide you with a more innovative user experience.
As part of this transition, you can expect:
- A more user-friendly navigation experience
- A sleeker and streamlined digital platform
- Faster processing speeds and increased system reliability
- Expanded functionality and additional account management tools
- Compatibility across devices and browsers
- Quickly and easily set up direct deposits
- Ability to perform account-to-account transfers to CCNB customers
- A single app solution from which to manage both business and consumer accounts
We are taking steps to ensure a smooth transition and will communicate in advance of any temporary service interruptions. If any action is required on your part, such as updating your mobile app or verifying your information, you will be notified. Bookmark this page to stay in the know about key dates and announcements.
Your continued access to your accounts and the security of your information remain our highest priorities.
We appreciate your continued trust and the opportunity to serve you!
FAQS – Here are some answers to frequently asked questions (FAQs) to help guide you through this transition.
General Overview _______________________________
Q: Why is CCNB updating its online banking?
A: We’re upgrading to a new digital platform to provide a faster, modern, and more user-friendly experience with enhanced features.
Q: Will online banking be unavailable during the conversion?
A: There will be a short downtime during the transition window from 4 pm Friday, June 5, to 8:30 am Monday, June 8.
Q: What should I do before the conversion?
A: Here are some things you can do to make the transition easier:
· Confirm your contact information is up-to-date
· Know your login credentials
· Save important payment details
· Take note of scheduled payments
Q: When will the conversion be completed?
A: The conversion is scheduled for Monday, June 8, and should be completed by 8:30 am.
Q: What should I do after conversion?
A: Here are three things you need to do:
· Log in and verify your account details
· Review scheduled payments and alerts
· Download/update the mobile app
Login & Access _________________________________
Q: Will my username and password change?
A: In most cases, continue to access online banking using your existing username and password. You may be required to reset your password or complete a one-time verification process upon first login.
Q: What if I forget my login credentials after conversion?
A: You can use the “Forgot your password?” or “Forgot/Unlock Login ID” options. For additional support, click here to submit an inquiry. Choose “online banking support” from the drop-down menu. To speak with a representative, call 866-418-9219 or visit your local CCNB branch.
Mobile App ___________________________________
Q: Will there be a new mobile app?
A: Yes! A new mobile app will be available for download from the Apple App Store and Google Play Store starting Monday, June 8th.
Accounts & Transactions _________________________
Q: Will my debit and credit cards work through this transition?
A: Yes, your debit card and credit cards will remain unaffected, and you will have access to your funds.
Q: Will my account number or routing number change?
A: No, your account and routing numbers will remain the same.
Q: Will I still have access to my transaction history?
A: Yes, you will retain access to your history, though the display may look different.
Bill Pay & Transfers _____________________________
Q: Will my scheduled payments carry over?
A: Most scheduled and recurring payments will transfer automatically. We recommend reviewing them after login.
Q: Will my payees be saved?
A: Yes, existing payee information should transfer to the new system.
Q: Will I need to re-link my external accounts?
A: Yes. For your security, all external accounts must be re-linked and verified.
Alerts & Notifications ___________________________
Q: Will my account alerts transfer?
A: Transaction and security alerts will be carried over, but we recommend reviewing and resetting your preferences to ensure accuracy.
Security _____________________________________
Q: Is the new system secure?
A: Yes, the new platform includes enhanced security features such as multi-factor authentication and state-of-the-art fraud protection.
Q: Will I need to complete extra security steps?
A: Yes, you may be prompted to verify your identity during your first login.
Statements & Documents _________________________
Q: Will I still have access to my eStatements?
A: Yes, your prior statements will remain accessible in the new system.
Support ______________________________________
Q: What should I do if I experience issues after conversion?
A: Our customer support teams will be available during normal business hours.
For additional support, click here to submit an inquiry. Choose “online banking support” from the drop-down menu. To speak with a representative, call 866-418-9219 or visit your local CCNB branch.